Refund and Returns Policy

Dubai Toys Wholesale is happy to accept back any unwanted items supplied to consumers for refund, within 14 days of purchase, providing the following terms are met:

All packaging must be intact and in the original packaging.

You are able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email or the invoice/packing note inside your delivery parcel.

Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)

Faulty items

If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent, so we are able to help.

You must be able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email, bank statement or the invoice/packing note inside your delivery parcel.

We reserve the right to test the product before accepting it back for refund or replacement.

How to Return?

Click on the contact us button below and get in touch with us in multiple ways, someone will get back to you as soon as possible.

When you send your return to us, please remember to enclose your full contact details and order number.

Please allow up to 2 weeks for your return to be processed.

Any items which is out of stock will be refunded back to you .

Refunds can take up to 7 working days.